DELIVERY & RETURNS POLICY

Silvana Ltd trading as Sienna Home Furnishings

Introduction

At Sienna, we take great care to ensure your furniture and homeware arrive safely and exactly as expected.
Below you will find important information regarding delivery and returns for both online and in-store purchases.

1. Lead Times

Lead times vary depending on whether your item is in stock or made to order.

Estimated lead times will be confirmed at the time of order. Please note that bespoke and made-to-order items may have extended production times.

All delivery dates are estimates and are subject to supplier schedules and shipping timelines.

2. Delivery Areas & Charges

We deliver nationwide throughout Ireland using our own experienced delivery team.

In a small number of cases, we may use a trusted third-party delivery partner.

Delivery charges vary depending on location and will be confirmed at the time of order.

3. Scheduling Your Delivery

Once your goods arrive into our warehouse, a member of our team will contact you to:

• Confirm final payment (if applicable)
• Arrange a suitable delivery date and time slot

We provide scheduled time slots wherever possible rather than all-day delivery windows.

An adult must be present at the delivery address to accept and inspect the goods.

If no one is present at the agreed time slot, delivery will need to be rescheduled and additional charges may apply.

4. What’s Included

Our delivery service includes:

• Careful handling by our trained delivery team
• Placement of furniture in the room of your choice
• Assembly where required
• Removal of packaging

We do not provide installation of electrical lighting or wall-mounted items.

5. Access Requirements

To ensure a smooth delivery, please ensure:

• Clear access to the property
• Adequate space for manoeuvring furniture
• Items will fit through doors, hallways, staircases and lifts

If you are unsure, we recommend measuring carefully before delivery.

Failed deliveries due to restricted access may incur additional delivery or return charges.

6. Storage

If goods are ready for delivery and you are unable to accept delivery, please contact us as soon as possible.

We will always try to be flexible; however, extended storage may incur charges.

7. Returns & Cancellation – Online Purchases

If you purchase a non-bespoke item online, you have the right to cancel your order within 14 days of receiving the goods.

To exercise this right, you must notify us in writing (email is sufficient) within 14 days of delivery.

Once you notify us, goods must be returned within 14 days.

Returned items must be:

• Unused
• Unopened (where applicable)
• In their original packaging
• In a saleable condition

Return shipping costs are the responsibility of the customer unless goods are faulty.
For larger items, we may be able to arrange collection at an agreed cost.

Refunds will be processed within 2 working days of receiving and inspecting the returned goods.

8. Bespoke & Made-to-Order Items

Many of our furniture pieces are bespoke or made to order.

The 14-day cancellation right does not apply to:

• Goods made to your specifications
• Customised furniture
• Made-to-order upholstery
• Special order items

These items cannot be cancelled once production has commenced, unless faulty.

9. Hygiene & Sealed Products

For health protection and hygiene reasons, the right to cancel is lost if sealed goods are unsealed after delivery.

This includes (but is not limited to):

• Pillows
• Duvets
• Mattress toppers
• Mattress protectors
• Bed linen

These items may only be returned if faulty.

10. In-Store Purchases

Orders placed in our showroom are not subject to the 14-day cooling-off period that applies to distance contracts.

As many of our products are bespoke or made to order, orders confirmed in-store cannot be cancelled once production has commenced.

This does not affect your statutory rights in respect of faulty goods.

If you have any concerns about your purchase, please speak with our team and we will always try to assist where possible.

11. Faulty or Damaged Goods

Nothing in this policy affects your statutory rights under Irish consumer legislation.

If your item is faulty or damaged, please notify us as soon as reasonably possible and provide photographs where possible.
We will assess the issue promptly and arrange repair, replacement or refund as appropriate.